Skip to main content
WhatsPortal logoWhatsPortal

Retail & Offline Businesses Automation

Run a referral programme for your retail business entirely on WhatsApp

WhatsPortal automates your referral programme on WhatsApp — generating unique referral links, tracking referrals, rewarding both referrer and new customer — so word-of-mouth becomes your most efficient acquisition channel.

Start for freeSee how it works

Official Meta BSP · No credit card required

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Your customers tell their friends about you. Those friends don't always visit. A structured referral programme changes that.

01

Word-of-mouth is the most trusted acquisition channel in retail — but it's largely unstructured. Customers recommend you, but without a clear incentive and a simple sharing mechanism, most referrals stay as conversations that never convert.

02

Referral programmes with cards, codes, and in-store registration are too high-friction for most customers to bother with. A WhatsApp referral link that takes 10 seconds to share converts passive intent into active referrals.

03

Without tracking, you can't reward referrers, measure what's working, or optimise your referral offer. A WhatsApp-based referral programme creates a structured, trackable channel from an otherwise invisible acquisition source.

The solution

WhatsPortal runs your referral programme on WhatsApp — generating links, tracking referrals, and rewarding participants automatically.

Unique referral link generation

After a purchase or via a request, WhatsPortal sends each customer their unique referral link on WhatsApp — ready to share with friends and family in one tap.

  • After a purchase or via a request, WhatsPortal sends each customer their unique referral link on WhatsApp
  • ready to share with friends and family in one tap
  • Fully automated system
  • Real-time notifications

Referral tracking and notification

When a new customer uses the referral link and makes a purchase, WhatsPortal notifies the referrer — 'Your friend just shopped with us. ₹200 credit added to your account.'

  • When a new customer uses the referral link and makes a purchase, WhatsPortal notifies the referrer
  • 'Your friend just shopped with us
  • ₹200 credit added to your account.'

New customer welcome and offer

New customers who arrive via referral receive a welcome message on WhatsApp — 'Welcome! Your friend gave you a gift: ₹150 off your first purchase.' Converts the referral click into an order.

  • New customers who arrive via referral receive a welcome message on WhatsApp
  • 'Welcome
  • Your friend gave you a gift: ₹150 off your first purchase.' Converts the referral click into an order

Referral leaderboard and top referrer rewards

For high-volume periods, send a leaderboard update to your top referrers — 'You're #1 this month with 5 successful referrals. Claim your bonus reward.'

  • For high-volume periods, send a leaderboard update to your top referrers
  • 'You're #1 this month with 5 successful referrals
  • Claim your bonus reward.'

How it works

Streamlined automation in four simple steps.

  1. 01

    Customer requests or receives their referral link

    After purchase, WhatsPortal automatically sends the referral link. Or customers ask for it anytime — 'Get my referral link' — and receive it instantly.

  2. 02

    Customer shares with friends on WhatsApp

    One tap to forward the message. Friends click the link, visit the store or shop online, and complete their first purchase.

  3. 03

    Rewards are tracked and sent automatically

    WhatsPortal tracks referral conversions and sends reward notifications to both parties — no manual tracking, no human error.

  4. 04

    Sync store inventory

    Catalog enquiries and appointments are logged in your retail POS and inventory management system.

L

Style Concierge

Luxe Apparel

Hi Vikram! Your booking for the VIP Personal Styling session is confirmed. 👔 Saturday, 4:00 PM at our Connaught Place store.

1:00 PM ✓✓

To help our stylist prepare, what are you looking for?

1:00 PM ✓✓

Formal suitsSmart casualsWedding collection

Smart casuals

1:05 PM ✓✓

Perfect! We've assigned our senior stylist Kabir to your session. He will curate a custom rack of smart casuals for you.

1:05 PM ✓✓

See you on Saturday! Here is the store map: click.luxeapparel.in/cp 📍

1:06 PM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We launched a referral programme on WhatsApp and had customers actively sharing it in their family groups. New customers started coming in saying 'my cousin told me about this place.'”

— [Boutique owner, city]

Live

WhatsApp referral programmes achieve significantly higher sharing rates than email or in-store referral card programmes

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about retail referral programme bot

Can I run the referral programme with an in-store discount rather than a monetary credit?

Yes. Configure any reward type — store credit, percentage discount, a free item, a bonus service — for both the referrer and the new customer. Set whatever offer economics work for your business.

Can I limit the number of successful referrals a single customer can make?

Yes. Set a maximum referral cap per customer — for example, up to 10 rewarded referrals — if your offer economics require a limit. WhatsPortal stops rewarding after the cap is reached.

Can I run the referral programme only during specific periods — festive season, anniversary sale?

Yes. Activate and deactivate the referral programme at will. Run it year-round or only during high-traffic periods when acquisition ROI is highest.

What does WhatsPortal cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

Related workflows

More WhatsApp automation options

E-Commerce loyalty programme updates

Send and manage automated WhatsApp campaigns tailored for Retail & Offline Businesses operations.

Learn more

Grocery loyalty and repeat order bot

Send and manage automated WhatsApp campaigns tailored for Retail & Offline Businesses operations.

Learn more

Retail seasonal offer broadcast

Send and manage automated WhatsApp campaigns tailored for Retail & Offline Businesses operations.

Learn more

Word-of-mouth is your best acquisition channel. Give it a structure on WhatsApp.

Create free account

No credit card required. Free plan available. Official Meta BSP.