Official WhatsApp Business Solution Provider
Campaigns. Support. Automation.
One WhatsApp Platform for Indian Business.
Send bulk broadcasts to thousands of contacts, manage every customer conversation with your team, and automate order notifications — all from a single, official WhatsApp Business API platform built for how Indian businesses actually work.
Platform features
Everything your WhatsApp Business operation needs — under one roof.
Shared conversation inbox
Every customer WhatsApp lands in one place. Assign conversations to agents, leave private notes, and close tickets — without missing a message.
- Assign chats to any team member
- Private notes for internal coordination
- Delivery and read receipts per message
Bulk broadcast campaigns
Upload a CSV, pick a template, and send personalised messages to thousands. Track delivery, reads, and failures in real time.
- CSV-based contact targeting
- Schedule campaigns in advance
- Real-time delivery and read analytics
No-code workflow automation
Build multi-step automations visually — trigger from Shopify orders, shipment events, leads, or any webhook. No developers needed.
- Drag-and-drop flow builder
- Conditions, delays, and branching logic
- Trigger from any system via webhook
WABA onboarding & templates
Set up your WhatsApp Business Account, verify phone numbers, and manage your full template library — from draft to Meta-approved.
- Guided WABA setup checklist
- Marketing, Utility & Auth templates
- Template status tracking end-to-end
Integrations
Built for the tools Indian businesses already use.
Connect your WhatsApp workflows to the commerce and logistics stack that powers Indian e-commerce — no middleware, no custom code.
Sync customer data, trigger order confirmation messages, and automate abandoned cart recovery directly from your Shopify store.
- → Order placed / shipped / delivered
- → Abandoned cart recovery sequence
- → COD confirmation to reduce RTOs
Send automated shipping notifications at every milestone — dispatched, in transit, out for delivery, delivered — without manual work.
- → Shipment status updates automatically
- → Delivery failure re-scheduling
- → NDR management via WhatsApp
Receive Delhivery webhook events and trigger personalised WhatsApp messages when order status changes — for every customer, at scale.
- → Real-time delivery status alerts
- → RTO prevention notifications
- → Proof of delivery collection
Connect your restaurant POS to WhatsApp. Notify customers when orders are confirmed, ready, or dispatched — and send post-visit feedback requests.
- → Order confirmation messages
- → Daily menu and offer broadcasts
- → Post-visit review requests
Capture leads from Facebook and Instagram ads and instantly start a WhatsApp conversation — before they forget they clicked your ad.
- → Instant lead response on WhatsApp
- → Ad-to-conversation in under 60 seconds
- → Qualify and route leads automatically
Send a POST request to WhatsPortal from any platform — your own backend, payment gateway, booking system, or third-party tool.
- → Payment confirmed notifications
- → Appointment and booking reminders
- → Any trigger your business needs
Real-world use cases
The WhatsApp workflows Indian businesses run every day.
From reducing RTOs on COD orders to recovering abandoned carts — these are the automations that move the business needle.
- 01
Confirm COD orders — cut RTOs by 40%
When a cash-on-delivery order is placed, WhatsPortal instantly sends a confirmation message. A single reply confirms the address. Unconfirmed orders pause before dispatch — saving you ₹200–400 per prevented return.
- 02
Recover abandoned carts automatically
A customer leaves without buying. WhatsPortal detects the Shopify event, waits 30 minutes, and sends a personalised message with the exact items left behind. No manual follow-up. Average recovery rate: 25–35%.
- 03
Ship without WISMO tickets piling up
Connect Shiprocket or Delhivery and every status milestone — dispatched, in transit, out for delivery — triggers an automatic WhatsApp update. Customers know where their order is before they think to ask.
- 04
Turn ad leads into live conversations
A prospect fills a Facebook lead form. Within 60 seconds, WhatsPortal opens a WhatsApp conversation, qualifies intent, and routes to the right team member. No lead left waiting on a cold email.
From the blog
Practical guides for WhatsApp Business API teams.
Getting Started with WhatsApp Business API
A practical guide to understanding what the WhatsApp Business API is, who it's for, and how platforms like WhatsPortal make it accessible for SMBs.
Read moreAutomate Customer Support with WhatsApp Workflows
Learn how to build powerful automation workflows that handle common support scenarios, route conversations, and delight customers — without hiring more agents.
Read moreWhatsApp Broadcast Campaigns: Best Practices
Everything you need to know about running effective, compliant WhatsApp broadcast campaigns — from audience segmentation to template copywriting and delivery optimization.
Read moreReady to run WhatsApp like a serious business?
Set up your WABA, build your first automation, and send your first broadcast — all without leaving WhatsPortal. No credit card required.