# WhatsPortal

> Official WhatsApp Business API platform for Indian SMBs. Run campaigns, manage team support, and automate order notifications — all from one place.

WhatsPortal is an official WhatsApp Business Solution Provider (BSP) that lets Indian businesses connect, manage, and automate WhatsApp Business API (WABA) operations without writing code.

## Core Platform Features

- **Shared Team Inbox** — All customer WhatsApp messages land in one unified inbox. Assign conversations to agents, add private internal notes, and track delivery and read receipts per message.
- **Bulk Broadcast Campaigns** — Upload a CSV, choose an approved template, and send personalised messages to thousands of contacts. Schedule campaigns in advance and monitor real-time delivery, read, and failure analytics.
- **No-Code Workflow Automation** — Drag-and-drop flow builder with conditions, delays, and branching logic. Trigger automations from Shopify orders, logistics events, lead form submissions, or any external webhook.
- **WABA Onboarding & Template Management** — Guided WhatsApp Business Account setup, phone number verification, and a full template library covering Marketing, Utility, and Authentication categories with end-to-end Meta approval tracking.

## Integrations

- **Shopify** (E-commerce) — Sync customers, trigger order confirmation / shipment / delivery messages, run abandoned cart recovery, send COD confirmation to reduce RTOs.
- **Shiprocket** (Logistics) — Automated shipping notifications at every milestone: dispatched, in transit, out for delivery, delivered. Handles NDR management and delivery failure rescheduling.
- **Delhivery** (Logistics) — Webhook-driven real-time delivery status alerts, RTO prevention notifications, and proof-of-delivery collection at scale.
- **PetPooja** (Restaurant POS) — Order confirmed / ready / dispatched notifications, daily menu and offer broadcasts, post-visit review requests.
- **Meta Lead Forms** (Lead Generation) — Capture Facebook and Instagram ad leads and open a WhatsApp conversation within 60 seconds; qualify and route automatically.
- **Custom Webhooks** — Any system can POST to WhatsPortal to trigger personalised WhatsApp messages: payment gateways, booking systems, internal backends.

## Key Use Cases

1. **COD Order Confirmation** — Confirm cash-on-delivery orders over WhatsApp to reduce return-to-origin (RTO) rates by up to 40%.
2. **Abandoned Cart Recovery** — Detect Shopify cart abandonment events and send personalised recovery messages; average recovery rate 25–35%.
3. **Proactive Shipping Updates** — Eliminate WISMO support tickets by automatically notifying customers at every shipment milestone.
4. **Ad Lead Response** — Convert Facebook/Instagram lead form submissions into live WhatsApp conversations in under 60 seconds.

## Pages

- [Home](https://whatsportal.io/) — Platform overview, features, integrations, and use cases
- [Sign up](https://whatsportal.io/signup) — Create a free account (no credit card required)
- [Login](https://whatsportal.io/login) — Access your workspace
- [Blog](https://whatsportal.io/blog) — Practical guides for WhatsApp Business API teams
- [Privacy Policy](https://whatsportal.io/privacy)
- [Terms of Service](https://whatsportal.io/terms)
- [Security](https://whatsportal.io/security)
- [Cancellation & Refund Policy](https://whatsportal.io/cancellation)
- [Contact](https://whatsportal.io/contact)